How to write first from any number via amoCRM (multiaccounting)
If you have several numbers connected in the unofficial WhatsApp integration (2 or more) and you use amoCRM, then inside the CPM system you can choose which number to write to the client from, as well as determine which number the client wrote to you.
Important:
❗️ ́ This is true for old bots in Kommo.com . With a recent update Kommo.com there is an opportunity in salesbot to choose a channel from which to send a message.
You can choose which number to write from first only when sending manually. In Salesbot, messages will be sent from the number that is selected as the main one by default in the RadistWeb personal account:
How it works:
Instructions on how to connect a WhatsApp number to RadistWeb: https://docs.radist.online/docs/v/english-2/our-products/whatsapp-web/connecting-to-kommo.com-amocrm-through-radist-web-personal-account
you can start a chat from any number connected to the integration. Each number has its own chat start button. The buttons display the names of the number from RadistWeb
In the transaction, you can see from which company number the chat is conducted
You can choose which chat to send a message to:
You can choose from which number to create chats in mass actions:
Instructions: how to create chats with clients in mass actions: https://docs.radist.online/docs/v/english-2/our-products/whatsapp-web/mass-chat-creation
When numbers are connected, sources for each number are created in funnels for them. Previously, there was 1 for the entire integration
This will allow you to set up "Undelivered" for each number in your personal account RadistWeb. And also connect each number to a separate funnel for a more flexible distribution of applications.
In the personal account of RadistWeb it will look like this: you can select the "Undelivered" status in any funnel
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