How to write to the client's username
Last updated
Last updated
In KommoCRM, you can write to the client on telegram if you know his username (of the form @username).
There is a “Telegram” button in the chat window (In the “transaction”/”buyer")
When you click on it, a window opens to start a chat via username.
Step 1: select the contact to which the chat will be linked (in the drop-down list there will be a list of all contacts in the transaction)
Step 2: select the telegram number (all telegram numbers connected to the integration will be in the drop-down list)
Step 3: specify the username of the contact (with or without “@”, there is no difference) When you click “create chat”, a chat will be created. Your page will be updated. You will need to select a contact again in the chat and you can write a message.