How subscriptions are paid

Version 2 30/01/2025

In order not to miss the subscription payment deadlines, be sure to turn on renewal notifications in the RadistWeb personal account in the "Notifications" section.

If your company settings specify the currency as the Ruble, when you click on the "Pay" button, the prices will be in rubles.

Instruction manual: How to change the payment currency

When you open the “Subscriptions” section, all paid subscriptions are checked. When you click “Pay”, you will be prompted to pay for all the subscriptions that are checked. If you don't want to renew any subscription, go back to the “Subscriptions” page, uncheck the subscriptions you don't want to renew and click “Pay” again

(If you don't want to extend any integration yet, uncheck the integration box).

When you click on “Pay”, the selected subscriptions open in a form to change the current tariff or renew the tariff.

The payment window opens:

❗️ It is not possible to pay the bill in dollars. Only by card and only in dollars. Payment is possible from any country except Iran

You can do it here:

1. Select an operation:

• Improvement of the current tariff An operation to upgrade the subscription rate to a more advanced one and/or to add a number to the subscription to increase the Subscription Size. The upgrade operation will apply to the remaining validity period of the paid subscription.

• 1 month extension.

• Extension for 3 months.

• Extension for 6 months.

• Extension for 12 months.

Operations to extend the subscription period, also in this operation you can make improvements to the tariff.

❗️ In the “Extension” operation, if you change the current tariff and/or the number of subscription numbers, the current tariff and/or the number of subscription numbers will be billed and two actions will be performed:

• firstly, the subscription will be upgraded for the remaining valid period in accordance with the selected tariff settings and number of numbers;

• secondly, the subscription will be extended for the period selected in the operation in accordance with the selected tariff settings and number of numbers;

🔥 Discounts for periods: 3 months- 10%, 6 months - 15%, 12 months - 20%.

By default, the “Improve Current Tariff” operation is selected.

If you made changes to a subscription when creating an account, and the amount in the subscription bill is 0, then the “Upgrade current subscription” operation is probably performed on an inactive (unpaid) subscription, which is impossible. For inactive subscriptions, you need to perform the “Renew” operation with the tariff and number of subscription numbers you have configured.

Only subscriptions with an invoice amount other than 0 will be counted in the billed amount.

1. Number of WABA dialogs

If the selected subscriptions have WhatsApp Business API, a field is shown to add the payment for Waba Dialogs to the invoice. If a number is correctly entered in the field, the item “WABA Dialogs” is automatically added to the invoice with the calculated cost of the entered number of dialogs.

1. Selected subscriptions

This field reflects the selected subscriptions with information:

• Number of numbers The subscription size (number of paid numbers in the subscription) is displayed. For active subscriptions - the number of currently paid numbers, for inactive subscriptions - how many numbers were paid in the last subscription activation.

• Current tariff in subscription

The number of dialogs entered is displayed under “WABA dialogs”.

For subscriptions, the “Add” and “Change” buttons are displayed next to the data of paid numbers and subscription rate, respectively. (see below).

⚠️ The “Add” button at the “Number of numbers” opens the field for adding a number to the subscription.

You can use the “-” and “+” buttons to change the number of numbers in the subscription.

You can reduce the number of numbers using the “-” button for active subscriptions only to a number equal to the current number of paid numbers in the subscription. For inactive subscriptions, you can reduce the number of numbers to a number equal to the number of connections in the “In Subscription” field in the subscription settings. By changing the number of “In Subscription” connections in an inactive subscription, you can reduce the minimum number limit for the number of numbers on the bill.

There is no “Add” button for the initial tariff, as only 1 number can be paid for in this tariff.

🔥 Discounts on the number of numbers in the subscription are as follows:

2-4 numbers - 20%

5-9 numbers - 30%

10-19 numbers - 40%

20 and more numbers - 50%

⚠️ The “Change” button at the tariff reveals the field for changing the subscription tariff.

If your current subscription is already paid (active), you will not be able to select plans that are lower than the current one (e.g. Standard plan cannot be changed to “Initial”).

Please also note that the Starting tariff is not available for selection if you pay for more than one number. In this case, please use the “Add” button to reduce the number to 1. (see above - “Add” button at the number of numbers).

1. You can enter a promo code for a discount Here you can enter a promo code for special terms and conditions, if any. If you have our discount promo code, click on “I have a promo code” and enter it. Once you enter the promo code and click on “Apply”, the system will automatically calculate the additional discount.

2. Click Next to proceed to payment

First, a window will open with payment details, after clicking on the Pay button, the payment system window will open

The payment window looks like this:

After payment, the subscription will automatically last for the paid period

In case you have a WABA connection and need to pay for it

Please note: WhatsApp Business API payment consists of two parts: subscription payment and dialogs balance payment. For WhatsApp Business API to work, you need to pay for subscription and top up dialogs.

If you want to refill only the balance of dialogs, without paying for a subscription, then in the Subscriptions section of the WhatsApp Business API connection there is information about how many dialogs you have left on your balance and the “Replenish” button for refilling:

You click on it, and enter the number of dialogs you want.

⚠️ Integration will not work if subscription is not paid, but dialogs balance is replenished. ⚠️ There is no “Replenish” button during the test period.