Subscriptions

Version 2 30/01/2025

The client can pay for our integration without contacting us in the technical support chat and sales department. In the RadistWeb personal cabinet there is a new functionality “Subscriptions”, where you can see until what date a particular integration is paid for and extend it directly through the RadistWeb personal cabinet.

How to get to the “Subscriptions” section

Log in to RadistWeb or register at the following link: https://radist.online/login, go to settings and there will be the required section. (see screenshot). The home page when there are no subscriptions looks like this:

Useful to know:

• The “Subscriptions” section is visible only to users with the roles “Administrator”, “Owner”, and employees who have been granted rights to the “Subscriptions” section.

• Subscriptions are created for each type of connection.

• Subscription is created only when any type of connection is connected in the personal account in the “Settings” section - “Connections” (i.e. if a phone number, a group, a terminal from a bank, etc. is added)

• By clicking on the “Tariff” button, you can get acquainted with our current tariffs for connecting a particular integration.

The cards display information:

1. WABA

• Subscription validity period

• Number of available WABA dialogs

• Number of numbers (connections) in the subscription (transferred to the “In subscription” field in the subscription settings).

• Tariff

1. WA

• Tariff validity period (operation time of paid numbers under the tariff)

• Number of numbers (connections) in the subscription (transferred to the “In subscription” field in the subscription settings).

• Tariff

1. Tg

• Period of tariff validity (paid numbers under the tariff)

• Number of numbers (connections) in the subscription (transferred to the “In subscription” field in the subscription settings).

• Tariff

Available tariffs: Primary, Standard, Advanced. ❗️ For WABA - Standard only.

Through the “Replenish” button in the WhatsApp Business API subscription card, you can pay to add WABA conversations to your subscription.

Test period

When numbers are added to the RadistWeb for the first time, a subscription is created and a test period starts (default: 3 days)

Example: A customer has never subscribed to a Telegram number. He adds his first Telegram number and the Telegram Personal subscription will appear in the “Subscriptions” section, the 3-day test period will start. The number will be free to use until the test period expires. After 3 days the test period will expire and sending/receiving messages from Telegram will no longer work.

If the test period ends and the subscription is not paid, the connections will not work.

If WABA: When connecting WABA for the first time, the customer is given a test period (3 days) and 100 dialogs. Restriction - can connect only 1 number. If 100 dialogs expire, for example, on the first day of the test period, the test period is considered to be over. You will no longer be able to use WABA number within the “test period”. In order to continue using WABA, both the subscription and the dialogs must be paid for.

Subscription statuses

According to the statuses, there are 3 types of subscriptions (see the screenshot):

1️⃣ Paid subscription

2️⃣ Overdue payment in subscription

3️⃣ Subscription during the test period

SUBSCRIPTION FREEZING IS NOT AVAILABLE. Current frozen subscriptions will remain frozen until 01.06.2025.

How to make changes to a Subscription:

Clicking on “Edit” will open a form for making changes to your subscription. In this window you can see the following information:

• Your subscription tariff

• Subscription size: Shows the maximum number of numbers that can be added to the subscription. You can increase the subscription size by purchasing additional numbers through the “Upgrade current tariff” operation using the “Pay” button.

You cannot move more connections than the subscription size (the number of paid numbers in the subscription) to the “In subscription” field.

• Paid before Shows the subscription payment due date

• Unsubscribed and Subscribed fields You can add or remove connected numbers from the Subscription. In this way, you can manage your numbers

To pay for a particular subscription and how subscriptions are paid for can be found in the following section "How subscriptions are paid"