# My Templates

*Templates--> my templates (the section is not available for employees with the "Manager" role)*

“My Templates” are custom templates that can be created for more convenient communication with customers.  

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FIRkgO0SPtn7mhXLPdGTG%2FScreenshot%202024-06-03%20at%2011-47-15.png?alt=media&#x26;token=deb70a6a-faba-4006-97bb-b405ba4a1976" alt=""><figcaption></figcaption></figure>

### Creating a template:

{% hint style="warning" %}
❗️ **Important:**

The created "My templates" in our personal account will work/be displayed only in our personal account RaistWeb. In Kommo.com There won't be any.&#x20;

Templates Kommo.com and RadistWeb are separate and configured in their CRM system
{% endhint %}

The template is created by clicking on the "Create template" button&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FQ6rfSBVm94sG4mlePbqV%2FScreenshot%202024-06-03%20at%2011-56-50.png?alt=media&#x26;token=ae2ac36a-23c7-4b08-8571-db0a5933b737" alt=""><figcaption></figcaption></figure>

a window opens for creating a template:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FqyfhpCvaXqZ5KERCKhPx%2FScreenshot%202024-06-03%20at%2011-57-34.png?alt=media&#x26;token=0746d090-1951-4489-9fdd-1dd9b547557e" alt=""><figcaption></figcaption></figure>

You can set the title and the text of the template itself, using emojis if necessary.&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FJcuArHaoZn7YRorsCn7H%2FScreenshot%202024-06-03%20at%2011-59-32.png?alt=media&#x26;token=67358596-06c0-4ae1-8958-7d725f2f8025" alt=""><figcaption></figcaption></figure>

"My template" can be edited or deleted by clicking on the button in the template field:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2Fdt8el7nEmBHTAfOqnxS9%2FScreenshot%202024-06-03%20at%2012-00-37.png?alt=media&#x26;token=dd27b0be-e61d-453c-9604-a72f818d41fa" alt=""><figcaption></figcaption></figure>

### Sending a template

To select a template to send, in the chat window, click on the "templates" button, and set the switch to "My".

When you select a template (the search works by the text of the template), the text is inserted into the message set field. This means that it is possible to edit or supplement the template before sending it to the client.&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FMAXSlUjBWFwW6tWj9oUn%2F2024-11-05_12-36-18.png?alt=media&#x26;token=2b38dc2f-1f78-46a8-a85c-cdf58b239490" alt=""><figcaption></figcaption></figure>


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