Templates

When communicating with customers through our personal RadistWeb account, it is not necessary to type the same message every time, for example, with a description of a product /service or a greeting message. To do this, you can prepare frequently used response templates in advance and send them to the client, if necessary, directly from our personal RadistWeb account

This section contains 3 subsections:

• My Templates

• Interactive Templates

• WABA templates

Read more information about each section in the following chapters by clicking on the next button, or by selecting the desired section in the left panel

Availability of template types in the Radist Web chat:

If only one template type is available, then the switch between template types is not displayed!

• WhatsApp Business API, if the dialog is not started, only WABA templates are available for sending:

  

• WhatsApp Business API, if the dialog is started (the client has responded), all three types of templates are available for sending - “My templates”, “Interactive Templates” and WABA templates:

  

• For gray WhatsApp, only “My templates” are available to send to the chat:

  

• For Telegram, only “My templates” are available for sending to the chat:

  

• For Telegram Bot, only “My templates” are available for sending to the chat: