Telegram Bot

24.04.2025

Connection functionality

• messages sent to Telegram Bot will come to RadistWeb

• messages from RadistWeb are sent to the client's personal chat as a message from a Telegram Bot

• you can connect several Telegram Bots at the same time

• supports sending/receiving files, videos, documents, audio recordings

🔥 Coming soon - connection to the Telegram store is supported (release in December '22)

Telegram Bot Restrictions

• in chats with Telegram Bot, the contact number is not displayed

• you cannot start a chat with a client via Telegram Bot

How to connect a bot and start testing (follow the link)

The blacklist:

The Telegram Bot connection cards display a button to disclose detailed information. This button is visible to all employees who had access to the "Connections" section:

You can set up access rights in the personal account of RadistWeb in the Settings - Employees section: "Available rights for roles"

For Telegram Bot connections, as well as for WhatsApp and WABA, there are blacklisted stubs. They are activated if the connection is not in subscription or payment for the connection has not been made.:

Please note: through the Telegram Bot connection, you can only view the list of blocked chats and unblock individual chats. Blocking is carried out in the "Chats" section — through the "Blacklist" action in a specific chat.

You can find out more about how to do this here.

If an employee only has the right to view, when opening the connection card, they will only be able to see the names of the contacts of the blocked chats.

If the employee has the right to "Connect — Edit", they will also have access to the "Unlock" buttons next to each contact name.:

Upon successful unblocking, a notification about the completed operation appears, informing you that the changes will take effect within 15 minutes.:

Company ID

When contacting your employee about the integration work in technical support, he must specify the company ID from the LC.

This is necessary for confidentiality, so that we can be sure that this is an employee of your company. Otherwise, in those.support may be refused until the employee's participation is confirmed by you. Where to get the ID is indicated in the screenshot below.