version 1 of 12.11.21

The name amoCRM has changed to Kommo.com

Thank you for your interest in WhatsApp+amoCRM (Kommo.com) integration!

Since 20.06.22g all new connections have the following temporary limitations in the functionality of the integration:

  • buttons in chatbots are not supported;

  • goods are not supported (if the client sends you a product or cart, the message will not reach the CRM);

  • The maximum size of the in/out files is 37 MB;

  • if the client sends several contact cards from his address book in a message, you won't see this in the CRM (one contact card can be received)

  • audio messages from the RadistWeb LRC do not reach their recipients, although they are marked as delivered.

Video tutorials

How integration works with the 1st connected number 👇

How integration with 2 connected numbers works 👇

Integration functionality

🆕🔥 Buttons in the chatbot 📙 Instructions for setting up the buttons in the chatbot

1️⃣ Starting a WhatsApp chat from Kommo.com with the function of determining the presence of WhatsApp on the number and hiding the button to start the chat: 🎥 https://youtu.be/wabvSJBJafc

How to start a chat from a transaction in a mobile app: 🎥 https://www.youtube.com/watch?v=7jdcq4vfC7E

2️⃣ Correspondence with the client on WhatsApp within the transaction Kommo.com.

3️⃣ Support for Kommo.com mobile application. 🎥 https://www.youtube.com/watch?v=bC6GQ3nj_4I

4️⃣ Automatically refers to the client by name.

5️⃣ Sending/receiving files, videos, documents, receiving geo-positioning, audio recordings, contacts.

6️⃣ Listening to voice messages from customers directly in the transaction, without downloading.

7️⃣ Notifications about a missed call on WhatsApp.

8️⃣ AUTOMATIC start of a chat on WA Watch a video on how to set this up: 🎥 https://www.youtube.com/watch?v=RQs_ii1eKI4&t=47s

9️⃣ First message catching + integration with ROISTAT 🎥 https://www.youtube.com/watch?v=WAa-3R29jOU&t=19s

🔟 The ability to connect multiple numbers to one account kommo.com . You can start a dialog from any connected number. 📙 The logic of multi-accounting

1️⃣1️⃣ WhatsApp-business card: allows you to send a message to contractors/executors whose contacts are not in the deal card 📙 Instructions for setting up whatsapp business cards

1️⃣2️⃣ Blacklist: add numbers you don't want to receive messages from in Kommo.com. 🎥Video on how the blacklist works: https://youtu.be/o-BnHeNwxfg

1️⃣3️⃣ WhatsApp product support 🎥 https://disk.yandex.ru/i/zIZQmnnL5XRDIg

1️⃣4️⃣ Mass chat creation function in Kommo.com via our widget. Detailed instructions with video and screenshots here.

1️⃣5️⃣ Check numbers in WhatsApp - if the client's number is not in WhatsApp, then send a text/email or perform another action 📙 Instructions for setting up a trigger to check numbers

Auto-notification of QR code scanning

We automatically notify customers that their phone is disconnected from the service and to restore integration it is necessary to scan the QR code.

To receive such notifications, set up the "Notifications" section in your personal cabinet.

Company ID

When your employee contacted technical support with questions about the integration, he must specify the company ID from his personal cabinet - where to get the ID is shown in the screenshot.

This is to maintain confidentiality, so that we can be sure that it is an employee of your company. Otherwise, tech support may be denied until the employee's participation is confirmed by you. Where to get the ID is shown in the screenshot below.

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