# How to make a newsletter

{% hint style="info" %}
Video instruction: "[How to make mailings via RadistWeb](https://disk.yandex.ru/i/LicbvOJQ3b2Gew)"\
\
The video has not been updated. The distribution interface has changed slightly, but the logic remains the same.
{% endhint %}

### Stage 1: 

To create a newsletter, you need to click on "Create broadcast" 

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FB0bXsIqTMnY4KS8goAYt%2FScreenshot%202023-05-04%20at%2015.24.46.png?alt=media&#x26;token=2c44c66a-722f-407a-a11d-9e0d696836cb" alt=""><figcaption></figcaption></figure>

The mailing list creation window opens:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FnpXLC4tki1YusmQhwlxH%2FScreenshot%202025-03-11%20at%2014.48.58.png?alt=media&#x26;token=9b1577e7-0ec5-4576-b0fe-f7241b05c616" alt=""><figcaption></figcaption></figure>

* **Step 1**. Specify the name of the mailing list (limit: 50 characters)
* **Step 2**. The field for selecting the connection from which to send the newsletter [(WhatsApp (unofficial integration)](https://docs.radist.online/docs/v/english-2/our-products/whatsapp/connecting-to-kommo.com-amocrm-through-radist-web-personal-account), [WhatsApp Business (WABA)](https://docs.radist.online/docs/v/english-2/our-products/whatsapp-business-api/connecting-a-number-to-the-waba), [Telegram Personal](https://docs.radist.online/docs/v/english-2/our-products/radist-web/integrations/telegram+kommo.com), [Telegram Bot ](https://docs.radist.online/docs/v/english-2/our-products/radist-web/connections/telegram-bot/how-to-connect-telegram-bot-to-radistweb)connections are displayed, if they are added to the cabinet).&#x20;

  <figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FuCAy33Xit9xbV9XbIexC%2FScreenshot%202023-05-04%20at%2015.29.19.png?alt=media&#x26;token=3ce5396a-bcb6-40d2-9c96-4314161ad502" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
❗Since there is an increased risk of blocking the number when sending a mailing list from the numbers of the unofficial integration of Whatsapp and the numbered Telegram Personal, a warning about this is displayed.

&#x20;![](https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FFmIsWYiXk4Al3jDz0RBV%2FScreenshot%202024-10-21%20at%2015.27.13.png?alt=media\&token=de93cd1b-d342-4c7f-8398-e3d37b3f4827)![](https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FkhqGX062LGtLIkIRFWKn%2FScreenshot%202024-10-21%20at%2015.27.50.png?alt=media\&token=dca910ca-5e20-46a9-b6fe-3c3b779b5fa6)

-When you click on the "yes, continue" button, the window closes, the number that you planned to select is displayed as selected for sending the newsletter

-When you click "cancel", the window closes, the number is not displayed in the field of the number for sending the newsletter, the "select" is hanging
{% endhint %}

{% hint style="warning" %}
If you select a connection type in the drop-down list that has an Initial subscription plan, the connection type is NOT inserted in the field and a warning error appears.\
\
![](https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FwrIeLOqBqsuh48506O7W%2FScreenshot%202025-03-11%20at%2014.49.45.png?alt=media\&token=b3b7ea3b-0d79-4454-9fb2-c579c410d0da)
{% endhint %}

### Stage 2:&#x20;

The transition to stage 2 occurs when both fields of the first stage are filled in.

If you change the connection type when the user is in stage 2, you will receive a warning about the loss of data entered in stage 2. When you click on “Cancel", the connection type does not change.&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2F26ragzir8qdW2dyYZSXb%2FScreenshot%202025-03-11%20at%2015.41.42.png?alt=media&#x26;token=ef458861-6113-4e39-b8f8-e175daf11212" alt=""><figcaption></figcaption></figure>

* **Step 3**. Choose between "Contacts from RadistWeb" or "Your recipient list". By default, "Contacts from "RadistWeb" is selected <br>

  <figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FOWguSM0zt681xcny7PKU%2FScreenshot%202023-05-04%20at%2015.32.55.png?alt=media&#x26;token=88d37a00-4873-474e-bac2-237584a663db" alt=""><figcaption></figcaption></figure>

{% tabs %}
{% tab title="👉 RadistWeb contacts" %}
The conditions for selecting contacts are set up, if they already exist in the company. Until the conditions are selected, the total number of contacts in RadistWeb in the company is displayed

**How to add a condition**: click on the "add condition" button, select tags A choice will appear between "all conditions" and "one of the conditions" (by default , "all conditions" is selected)

* "all conditions": means that only those contacts that meet all the conditions will get to the recipients of the mailing list&#x20;
* "one of the conditions": means that only those contacts that meet all the conditions will get to the recipients of the mailing list meet at least one of the conditions

Depending on the selected conditions and this filter “all conditions”/”one of the conditions”, the number of recipients will change.

❗️There is no limit on the number of mailing recipients&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FPxuQ6TFGKYwjDXrfGm9j%2FScreenshot%20(39).png?alt=media&#x26;token=c3bc32a3-08ee-4820-9cf2-30ef9a9a7b00" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FdrySZwl38qCNBh2jTIph%2FScreenshot%202023-05-04%20at%2015.39.43.png?alt=media&#x26;token=edd29133-bb21-417f-adae-dcc5adfb3cc6" alt=""><figcaption></figcaption></figure>

> Instructions: "[How to create and edit tags](https://docs.radist.online/docs/v/english-2/our-products/radist-web/tags)"
> {% endtab %}

{% tab title="👉 Own list of recipients" %}
Field for entering recipients manually (or by copying from notepad/spreadsheet)

* **For WhatsApp Business (WABA) and WhatsApp (unofficial integration)**

The phone number is entered, you can add the name of the contact to the phone number (so that when the contact is created in RadistWeb, this name is immediately assigned to the contact)

❗️ Limit on the number of numbers entered: 5000 numbers&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FuUv9LNKNIBIZoNzGnrVt%2FScreenshot%202023-05-17%20at%2009.18.51.png?alt=media&#x26;token=4b16ca9c-c620-42e8-a8d4-3e1c7577f917" alt=""><figcaption></figcaption></figure>

* **For Telegram Personal:** \
  You can upload/write both username and phone numbers &#x20;

  <figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FhrO4BGeB4NX3usVgvWNk%2FScreenshot%202023-05-17%20at%2009.19.39.png?alt=media&#x26;token=695e8f42-2047-4b07-b4ac-fa065e0728ca" alt=""><figcaption></figcaption></figure>

{% endtab %}
{% endtabs %}

* **Step 4**. Select "If the contact has multiple numbers"&#x20;

One contact can have several numbers: Number 1 and Number 2.&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FlePaDeXxWZcwxJG7FsZn%2FScreenshot%202023-05-04%20at%2015.52.28.png?alt=media&#x26;token=54a15a40-5c49-4d8a-8775-66b0cd028841" alt=""><figcaption></figcaption></figure>

"Sending a newsletter to the last active chat" - send a newsletter to the chat to the number on which the last communication was conducted

"Sending a mailing list to all numbers" - the mailing list will go to all contact numbers&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FfksGSpxhTDtRYL6GbdmU%2FScreenshot%202023-05-04%20at%2015.54.29.png?alt=media&#x26;token=c38aa480-652a-4370-b674-0bb65a585bc6" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
❗️ This step is not present when “Your list of recipients (applies to all types of connections) is selected in the ”Contacts for mailing“ field
{% endhint %}

* **Step 5.** Message for mailing

**5.1 If WABA is selected:**

The "+Select Template” button appears:

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FDKuul7k0215FNtwZKL4Y%2FScreenshot%202024-12-17%20at%2014.22.40.png?alt=media&#x26;token=963c4999-e452-4669-be92-7a9778ac09db" alt=""><figcaption></figcaption></figure>

When you click on “Select template”, a pop-up window appears (as in the “Chats” section). At the first stage, you need to select a WABA template from the list, then it will appear in the Preview area.&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2F0M9rbbGQ6JJPsBzOBqf7%2FScreenshot%202024-12-17%20at%2014.23.33.png?alt=media&#x26;token=97255ab5-6f53-47c7-8db9-0f6564d709e5" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Only WABA templates are available for selection!
{% endhint %}

If the template has variables, then the “**Open Template**” button will appear under the template preview. When you click on it, the template opens in a pop-up window to fill in the variables of the WABA template.

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FQatquTCdJqoEN19bQMda%2FScreenshot%202024-12-17%20at%2014.24.55.png?alt=media&#x26;token=df803341-7b71-4ae4-bcd3-b7aa366af12c" alt=""><figcaption></figcaption></figure>

If all the variables are filled in, then when you click on “**Add to newsletter**”, the completed template is added to the newsletter, the pop-up window closes to continue filling in the newsletter information. <br>

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FJzJCV3k15D5rEWZIP8EM%2FScreenshot%202024-12-17%20at%2014.25.42.png?alt=media&#x26;token=b5a69fb9-83dc-461c-b11a-85be8fbbfef2" alt=""><figcaption><p><br></p></figcaption></figure>

**5.2 If** **Telegram/WhatsApp (Unofficial Integration)/Telegram Bot** is selected:

> <mark style="color:orange;">Supported format</mark>: text, file, emoji&#x20;
>
> <mark style="color:orange;">Limits on the number of characters in a mailing message</mark>:&#x20;
>
> To the text - 8192&#x20;
>
> File signature - 1024&#x20;
>
> You can attach only 1 file/picture/video to a message

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FJkcbQ3XLMXTrC7OR25ca%2FScreenshot%202023-05-04%20at%2015.58.59.png?alt=media&#x26;token=99816d75-1399-415f-aa60-09de0a1271e9" alt=""><figcaption></figcaption></figure>

* **Step 6.** Approximate duration of mailing

  The approximate duration of the mailing is indicated \
  The approximate duration of the mailing is calculated as 1.2 seconds per recipient <br>

  <figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FwuBFfPAfygpaKbakw71d%2FScreenshot%202023-05-04%20at%2016.00.05.png?alt=media&#x26;token=44ab8865-696d-4160-a168-9b95be466614" alt=""><figcaption></figcaption></figure>

* **Step 7**. Sending the newsletter now or later

If the check mark on "postpone mailing" is not put down, then the newsletter is launched immediately by clicking the "Send now" button

When you select "postpone mailing", a field will open to select the date and time of sending the mailing

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2Fwk4IoF6Dglo1bJ3u9gM0%2FScreenshot%202023-05-04%20at%2016.05.26.png?alt=media&#x26;token=6ed43f13-d22a-4b30-b36b-02784f9ddf09" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The maximum postponement period for mailing: 1 month. A date later than 1 month cannot be entered in this field ( ❗️ 1 month is not from the moment the mailing list was created, but from the moment this field was edited)
{% endhint %}

{% hint style="warning" %}
If the connection was not in the subscription, or it was not possible to access the connection, or at the time of sending the newsletter the subscription rate was “Initial”, then the status of sending the newsletter in the “Newsletters” section will be “Error".
{% endhint %}

**Done**.

All sent mailings or "scheduled" mailings can be viewed in the "Mailings" section. There you can also view the status for them and edit if necessary.

For more details, see the following instructions: "[Mailing statuses](https://docs.radist.online/docs/v/english-2/our-products/radist-web/broadcast/mailing-list-statuses)"