# How to set up products/catalogs on WABA

🔥 Products are an integral part of any sales. In the WhatsApp Business API, you can easily set up products and product catalogs, and your customers will be able to choose and buy the right product directly from the WhatsApp application without any separate Internet sites.

### How to set them up:

**Text instructions:**

Setting up products consists of several stages:

1. Setting up products on Facebook
2. Connecting products in our personal account RadistWeb / authorization in Facebook

**Step 1:** Setting up Products on Facebook: <https://www.facebook.com/business/help/1275400645914358>

**Step 2**: Connecting products in our personal account RadistWeb /authorization in Facebook

All further configuration takes place in our personal account RadistWeb <https://radist.online/login>

To connect products in our personal RadistWeb account, you need to select WhatsApp Business in the Connections section and log in to it:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2Fm7NeA6nshH78BrG5H6xS%2FScreenshot%202024-09-25%20at%2018-07-59.png?alt=media&#x26;token=b03b48fb-0982-4562-9bb5-806aa03253b1" alt=""><figcaption></figcaption></figure>

Then click "Edit" on the connected number&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FbIjGxXqSYnPSC9s4tjNX%2FScreenshot%20(11).png?alt=media&#x26;token=20ed22d4-1e63-43f4-9fcb-a761ce0aafb8" alt=""><figcaption></figcaption></figure>

The number settings window opens and there is a section "WhatsApp Products". &#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FLoeLQD2bqwfXq4fPfiKS%2FScreenshot%202024-04-10%20at%2010-09-17.png?alt=media&#x26;token=51e9f840-da39-49fc-8445-8904f355e4de" alt=""><figcaption></figcaption></figure>

You need to activate it, enter the application ID and secret key, then authorize in Facebook\* according to the instructions (❗️Не forget to enable VPN if you are in the Russian Federation):

A window for entering data will open:

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2F6VaZgRFzNiBVMxQIPGrI%2F2023-09-12_10-19-24.png?alt=media&#x26;token=40ef152e-5ec9-4f73-9ce4-e85fc1d347e7" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Detailed instructions on how to get the application ID and secret key: <https://docs.radist.online/docs/our-products/whatsapp-business-api/adding-a-catalog-application-to-meta-for-developers>
{% endhint %}

Enter the data and click "Next", the button will change to "Log in to Facebook" Clicking Facebook Login opens a window for logging in to Facebook.:

* if you are not logged in: a window for registration will open
* if you are logged in: A window opens where you are asked to grant access to the list of businesses. connected WhatsApp numbers and directories from which you want to import products.&#x20;

  <figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FHeMaojubujQT4S22KDPl%2F2023-09-12_10-21-58.png?alt=media&#x26;token=ad3f5455-b935-4802-a3be-abd2a48a6234" alt=""><figcaption></figcaption></figure>

  After successful authorization, the exit window closes (a notification appears on a green background "Successful authorization"), after successful authorization in the current window, you need to select the WhatsApp Business account to which you want to connect the catalogs

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FVtkEvZwqLPJwC3Usiqsc%2F2023-09-12_10-11-32.png?alt=media&#x26;token=bbda2b14-b839-4952-a7b7-a43fea69ae17" alt=""><figcaption></figcaption></figure>

and grant accesses to manage the WhatsApp account and the directory (switch the two options to the "on" position)

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2F8h2LuEaHzi6bXvus6Fuu%2F2023-09-12_10-11-52.png?alt=media&#x26;token=40fb097d-0d4a-49f0-ba08-1d24eaa27331" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FqKpicN3RgNDDtoJOJJeM%2F2023-08-21_18-26-19.png?alt=media&#x26;token=4f7ed4cb-ecbd-4dd5-a488-0f4554db7f28" alt=""><figcaption></figcaption></figure>

If some error has occurred (the switch becomes off).

Error if you need to reconnect the catalog:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FahNKTk3TFcCgPsM7MYiE%2F2023-08-21_20-43-21.png?alt=media&#x26;token=61ea2755-1fda-4379-9312-efeb42239ba3" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2F3SdKPMqhbGckbTnmLINS%2F2023-08-21_20-44-31.png?alt=media&#x26;token=39b25890-3752-4eed-b1ee-e9d557682afc" alt=""><figcaption></figcaption></figure>

Error when re-authorization is required:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FmkKAmddpjOBK1qp5yNVj%2FScreenshot%202024-04-10%20at%2010-10-43.png?alt=media&#x26;token=2c0953c3-074f-49ac-b5be-8ac1e9a45661" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FmwPqLando5bAz67oYHGi%2FScreenshot%202024-04-10%20at%2010-11-33.png?alt=media&#x26;token=36a06173-373b-4e22-b2e3-bce1e00ffd7f" alt=""><figcaption></figcaption></figure>

The card also has an authorization status (if there is no status, then there has never been an authorization in Facebook):&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FDjzAL5WfBZyGqyItoHqZ%2F2023-08-21_20-49-34.png?alt=media&#x26;token=9dedc467-dbe3-4d20-9359-73621f177ad3" alt=""><figcaption></figcaption></figure>

> For more information about all errors and statuses in our personal account under the Connection section, follow the [instructions](https://docs.radist.online/docs/our-products/radist-web/connections).

Done. The products are now visible to your customers.

### How it works:

The client on his phone in WhatsApp enters your profile, and selects the products section:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FX8NJ2XEOvBkgQN8cY6ej%2FScreenshot%202023-08-04%20at%2015.41.42.png?alt=media&#x26;token=5a459c62-d7b1-4fe5-b5c3-327890014b35" alt=""><figcaption></figcaption></figure>

Selects the desired products and clicks on the store icon:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FydrU2Sps6spZyzAQXdUD%2FScreenshot%202023-08-04%20at%2015.42.18.png?alt=media&#x26;token=47ec0274-3995-4fdc-96e9-7be48964a813" alt=""><figcaption></figcaption></figure>

If everything is selected correctly, then the client sends them to you:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2F5Oq3aBeyrpEg9o3K1wcJ%2FScreenshot%202023-08-04%20at%2015.42.48.png?alt=media&#x26;token=2fd528cf-47dc-470c-9181-d17c42479e11" alt=""><figcaption></figcaption></figure>

The goods go to you:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FW78NKRvwdhhdyrvtxtE1%2FScreenshot%202023-08-04%20at%2015.43.20.png?alt=media&#x26;token=f978c0a9-54a3-4924-aeb4-73aa649e0240" alt=""><figcaption></figcaption></figure>

In **Kommo**, the goods will come to you in this way:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FxQCDNxusf9HRkH0S2fpQ%2FScreenshot%202023-08-04%20at%2015.43.50.png?alt=media&#x26;token=cac6c59c-7b92-4c44-adb7-f44badcf0b53" alt=""><figcaption></figcaption></figure>

### How to enable automatic invoice generation in a transaction when receiving a basket of WABA goods in Kommo.com:

{% hint style="info" %}

* in FB, you cannot specify taxes on goods, so in Kommo.com they are transferred without VAT.

* An invoice will be created every time a shopping cart arrives
  {% endhint %}

To enable automatic invoice generation in a transaction when receiving a basket of WABA products, you need **to go to the Integration section - Installed - WABA+amoCRM in our RadistWeb personal account:**&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2F0xUc4VvJOMpmXAUfnNiZ%2FScreenshot%202024-09-25%20at%2018-10-07.png?alt=media&#x26;token=055c30b8-7835-43c9-9ba7-036e353eb68f" alt=""><figcaption></figcaption></figure>

Next, you need to activate: "Create an account in a transaction when receiving a basket of goods" and save the changes:&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FDp4vPgEXMJVqLrbpCzFX%2FScreenshot%202023-11-15%20at%2015-26-48.png?alt=media&#x26;token=028cfd19-4af1-4b67-9178-5979320479af" alt=""><figcaption></figcaption></figure>

Ready ✅

In the future, when a customer sends a shopping cart to WhatsApp, an invoice for payment will be created immediately in Kommo in the invoices/purchases section&#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FwFaNHjCupqAiqloOdGK6%2FScreenshot%202023-11-15%20at%2016-08-05.png?alt=media&#x26;token=2522c1f2-b7b2-4ec8-9a44-014ef1a86420" alt=""><figcaption></figcaption></figure>

**In Bitrix24:**

* When the shopping cart: &#x20;

  <figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FlVu1hCMJMoGsgdExxPeb%2Fb242korzina.png?alt=media&#x26;token=2a400e82-953d-42fb-be5b-e326f6d614ba" alt=""><figcaption></figcaption></figure>
* When the product is sent with a comment:&#x20;

  <figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FI9aLaTZ6ad0YNfvc49xc%2Fb241comment.png?alt=media&#x26;token=68c26d96-db51-4283-9bd0-f0ec35bf877a" alt=""><figcaption></figcaption></figure>

In our personal account, **RadistWeb** looks like this: &#x20;

<figure><img src="https://2698812344-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcL4cMgr32epKlKAkiQmx%2Fuploads%2FX3xvHEXKe3iIvzRw3rob%2FScreenshot%202023-08-04%20at%2015.48.16.png?alt=media&#x26;token=04afbd7c-b74b-41e0-85db-80fd3d25748e" alt=""><figcaption></figcaption></figure>

✅ Done. Sales have been made
