How to write first, not from a template message in Kommo.com

created on 04/10/24. revision 2 of 15/07/24

🔥🆕 Now you don't have to go through moderation every time to create a template message before starting a chat with a client in various situations.

With this feature, you can initiate communication with the client directly through the chat window Kommo.com starting a chat with a client with any message. We will develop a special template for you, which, after passing moderation (this process can take up to 2 days), you can fill in the text of your choice.

How to enable:

1. RadistWeb Personal Account ➡ Settings ➡ Connections ➡ WhatsApp Business API

   
2. Select the desired connected number on which you want to activate the function and click on the "Edit" button

   

3. Activate the slider "Write first not from a template message"

   

4. Done ✅ , the function is activated.

❗️ Have️ important:

After activating this slider, the template that allows you to write any text goes to moderation. This template will look like this: {{1}}

Moderation usually takes up to 2 days.

If the template does not pass moderation, then the switch is turned off

If it passes, it appears in the list of your templates. 💰⚠️ Sending such messages is paid, as when using regular templates. By default, templates belong to the category of "Services" (Utility).

How the function works in RadistWeb:

If the "Write first from a non-template message" switch is enabled in the WhatsApp Business API connection, then the message input field in the chat of this connection is not blocked. You can send a message from the message input field, it will automatically be substituted and go to the template with a single variable {{1}}, which we automatically created when the switch "Write first not from a template message" is turned on.

If you have disabled the "Write first from a non-template message" function, then you need to go to the chat with the client and select the template we created {{1}}:

1. To write to a client from RadistWeb in any text, you need to select a template message {{1}} in a chat with the client and insert the text that you want to send to the client into this template:

   

   Open a list of templates in a chat with a client

2. 

   Find the template in this list: {{1}} and select it

3. 

4. Click "Send" and you're done ✅ Your text will be sent to the client. I didn 't have to moderate a separate template for this. 😉

   

   Now we are just waiting for a response from the client to our message in order to continue the dialogue with him ☺️

How the function works in Kommo.com (amoCRM):

In Kommo.com (amoCRM) this function works much easier:

After activating this function in RadistWeb, we go to chat with the client in the transaction Kommo.com (amoCRM)

1. If there was no communication with the client, click on his number ➡ select our WABA channel:

   

   We write any text in the chat and send it:

The message has been delivered to the client:

1. If there has already been communication with the client through the WABA channel, but the 24-hour dialog box is closed ➡ we write to the client as usual by selecting him in the chat

   

   We write a message and send it:

   

   Done ✅

   Now we are waiting for a response from the client to our message 😉

If you need any help, please contact our technical support. We will tell you ☺️