How to write first, not from a template message in Kommo.com
created on 04/10/24. revision 1 of 04/10/24
🔥🆕 Now you don't have to go through moderation every time to create a template message before starting a chat with a client in various situations.
With this feature, you can initiate communication with the client directly through the chat window Kommo.com starting a chat with a client with any message. We will develop a special template for you, which, after passing moderation (this process can take up to 2 days), you can fill in the text of your choice.
How to enable:
RadistWeb Personal Account ➡ Settings ➡ Connections ➡ WhatsApp Business API
Select the desired connected number on which you want to activate the function and click on the "Edit" button
Activate the slider "Write first not from a template message"
Done ✅ , the function is activated.
❗️ Have️ important:
After activating this slider, the template that allows you to write any text goes to moderation. This template will look like this: {{1}}
Moderation usually takes up to 2 days.
If the template does not pass moderation, then the switch is turned off
If it passes, it appears in the list of your templates. 💰⚠️ Sending such messages is paid, as when using regular templates. By default, templates belong to the category of "Services" (Utility).
How the function works in RadistWeb:
To write to a client from RadistWeb in any text, you need to select a template message {{1}} in a chat with the client and insert the text that you want to send to the client into this template:
Click "Send" and you're done ✅ Your text will be sent to the client. I didn 't have to moderate a separate template for this. 😉
Now we are just waiting for a response from the client to our message in order to continue the dialogue with him ☺️
How the function works in Kommo.com (amoCRM):
In Kommo.com (amoCRM) this function works much easier:
After activating this function in RadistWeb, we go to chat with the client in the transaction Kommo.com (amoCRM)
If there was no communication with the client, click on his number ➡ select our WABA channel:
We write any text in the chat and send it:
The message has been delivered to the client:
If there has already been communication with the client through the WABA channel, but the 24-hour dialog box is closed ➡ we write to the client as usual by selecting him in the chat
We write a message and send it:
Done ✅
Now we are waiting for a response from the client to our message 😉
If you need any help, please contact our technical support. We will tell you ☺️
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