How Avito chats work in RW

⚠️ IMPORTANT:

It is not possible to write to the first client or create new chats with clients using the Avito connection. It is only possible to reply to incoming messages

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RadistWeb supports two types of incoming chats from Avito:

1. Ad Chat

The buyer writes from the product or service card.

Features:

• The ad card (name, price, link to the ad) is displayed in the chat.

• For one Avito client, several ads will be displayed in the chat, depending on which ad the contact responded to.

• And in CRM, there will be a separate contact with a separate deal for each ad.

• In the chat header is the name of the buyer's profile and his ID in Avito.

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2. Private message in profile

The buyer writes directly to your Avito profile (without being linked to the ad).

Features:

• The ad card is not attached.

• One chat per user.

• Repeated messages end up in an existing chat (without duplicates).

• In the chat header is the name of the buyer's profile and his ID in Avito.

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Supported message types

Sending (from RadistWeb)	Receiving (in RadistWeb)
Text messages	Text messages
Pictures	Pictures
—	Voice messages

Supported image formats: jpg, png up to 24 MB.

If an unsupported message type is received (document, video, etc.), a message will be displayed in the chat.:

The attachment could not be uploaded.
Open a dialog in Avito:
[link]

💡 What should I do?
Follow the link and view the file directly in Avito