🔥🆕 Duplicate control from Radist.Online

Enable duplicate control from Radist.Online to avoid duplicate contacts and deals in Kommo.com. The system matches new requests by phone, Telegram user ID or username automatically.

Duplicate Control is a feature that helps you avoid duplicate contacts and transactions in your Kommo.com. The system automatically compares new requests with existing records and either warns you or links them to existing ones.

⚠️ Please note: duplicate control is configured separately for each integration!

✅ How to enable duplicate control from Radist.Online

1. Go to your personal RadistWeb account.

2. Open the Settings section.

3. Go to the Integration → Installed tab.

4. Select the desired integration (for example, WhatsApp or Telegram).

5. Find and turn on the switch “Control duplicates from Radist.Online”.
   

   

6. After enabling it, you can also configure:

   • New messages in closed transactions
     ▫️ON — continue the correspondence in an existing closed transaction
     ▫️ OFF — create a new deal with a new request

⚙️ The “New messages to closed transactions” switch is available only after enabling the basic duplicate control.

🧠 How duplicate control works

Here is the step-by-step logic of how the system works with a new request.:

1. A new chat is being created or an existing one is being used.
2. If the chat is already linked to the contact, go straight to step 8.
3. Search for a contact by phone number, if it is known (formats 7, +7, 8 are supported). In Telegram, the client’s number is not always visible.
4. If it is not found by number, we search by Telegram user_id.
5. If it is not found by user_id, we search by Telegram username.
6. If it is not found by number, user_id or username, a new contact is created.
7. Linking the chat to a found or created contact.
8. We check for any pending transactions:

• If there is, we will use it.
• If not, create a new one (with active configuration).

9. We send a message to the chat.

If you have any questions, our support team is always ready to help!
💬 Write to us directly in the support chat
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