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Chat filtering

Filter chats in RadistWeb: narrow the list in the Chats section by connection, unanswered messages and contact tags, and learn how to apply and reset the filter.

In the Chats section you can filter the list by connection, by unanswered messages and by contact tags — to quickly find the conversations you need and never miss a client who is waiting for a reply.

By default, chats are sorted by the time of the last message: the chats with the most recent message appear at the top of the list.

How to open the filters

Next to the create-chat button, click the filter icon — a window with the filter settings opens.

There are three filters, and you can use them separately or together.

Connections

Select one or several connections from the drop-down list. After you apply the filter, the list keeps only the contacts that have chats on the selected connections. Inside a contact, only the chats from the selected connections are shown as well.

In the drop-down list, connections are grouped by messenger (the same way as in the create-chat form): each messenger is a separate group that lists its connections. If you have several channels connected (Telegram, WhatsApp Business API, WhatsApp, etc.), this makes it easier to find the connection you need.

Grouping connections by messenger also works in the Radist.Online chat window in Kommo.com and Bitrix24.

Only unanswered

Select the “Only unanswered” checkbox — the list keeps only the contacts that have unanswered chats. Unanswered chats are chats with incoming messages from the client that you haven’t replied to yet (not to be confused with unread ones).

Tags

In the tag field, pick the tags you need from the drop-down list — the same way as when you add tags in a contact profile. The selected tags appear under the field. Changed your mind — remove a tag with the cross.

The list keeps only the contacts that have all the selected tags at once. For example, if you select the “VIP” and “Partner” tags, the list shows only the contacts that have both. Leave only “VIP” — and the contacts that have the “VIP” tag but not “Partner” come back to the list.

The filter uses the same tags as the Tags section. If the tag you need is not in the list, create it there first and assign it to your contacts.

How the filters combine

All three filters work together. For example, you can select a connection, check “Only unanswered” and pick the “VIP” tag — the list keeps only the contacts with the “VIP” tag that have an unanswered chat on the selected connection.

Apply and reset

  • To apply the filter, click “Apply” — the settings take effect only with this button.
  • The “Reset” button clears the filter instantly.
  • The cross in the corner of the window only closes it and does not change the current filter.
When a filter is applied, an orange dot appears on the filter button — so you can see that the list is filtered. The filter stays active for the whole time you are signed in to RadistWeb (until the browser cache is cleared).

What’s next

✍️ Create a chat
Message a new client in a couple of clicks.
👤 Contact profile
Open the client’s card right from the chat.
🏷️ Tags in contacts
Assign tags to contacts to filter chats by them.
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