Chats
Work with chats in RadistWeb: blacklist and unblock contacts, track unanswered messages, read message statuses, and send voice messages from one window.
Chat interface
Chat filtering
You can filter the chat list by connection and by unanswered messages — to quickly find the conversations you need and never miss a client waiting for a reply. The filter opens with the filter icon next to the create-chat button.
The blacklist:
For connection chats:
WhatsApp Business
WhatsApp Business API
Telegram Personal
Telegram Bot, except for group chats
It is possible to add a chat to the blacklist with the “Block” button:
❗️The action is displayed only in the chats of the connections that are included in the subscription, and the subscription itself is paid for. However, the “Initial” tariff is not suitable for this action.
❗️ The “Block” action is only available to employees who have the right to “Chats - Add to Emergency”.
When you click on “Lock”, the window with the choice of action closes, and instead a confirmation pop-up window appears.:
If you click the “Block” button, the chat will be added to the blacklist of connections, and a pop-up message will appear indicating that the chat has been successfully added to the blacklist.:
If you click on “Cancel” or on the cross, the confirmation window closes.
Blocked chats in the list are displayed in a lighter color so that there is an understanding of the “chat freeze” and with a lock icon.:
When adding a chat to the blacklist, the message input field in the blocked chat is blocked. The add template and submit buttons are inactive.
How to unblock a chat:
To unblock the chat, use the “Unblock” button. This action is displayed instead of the “Block” action in already blocked chats.:
Attention!
The “Unblock” action is displayed only in the chats of connections for which a paid subscription has been issued, and the tariff is not “Initial”.
Please note!
The “Unblock” action is available only to employees with the right to “Add to emergency” in the “Chats” section.
When you click on the “Unlock” button, the action list window closes, the chat is removed from the connection blacklist, and a pop-up message appears. In the chat actions section, the “Unblock” status automatically changes to “Block”.
Counter of unanswered messages
Chats are arranged by the time of the last message: the chats with the most recent message appear at the top of the list. Opposite the chat, where there are unanswered messages (not to be confused with “not read”), the counter is lit in green, indicating how many incoming messages came from the client.
There are two ways to reset the unanswered message counter:
1 - send a response message to the client
2 - click the “No reply is required” button
Message statuses
There are 4 types of message statuses:
- Sent (1 gray check mark)
2. Delivered (2 gray check marks)
3. Read (2 green check marks)
4. Delivery error:
In cases where the message cannot be sent for some reason, the message background will be red with a red exclamation mark icon. When you hover over the red exclamation mark icon, the reason for the error will be displayed.
Errors in RadistWeb chats may be of the following nature:
“The messenger account was not found” (if there is no account on the contact’s phone number)
“Subscription not paid”
“There are no paid WABA dialogues”
“Unknown error. Contact technical support.” (for all other errors).
In case of such an error, the help of our technical support is already required
“The limit on outgoing conversations on the subscription plan has been reached”
This error means that the limit of outgoing conversations on your subscription plan has been reached. The tariff needs to be improved.
Sending files
You can attach files to a message in three ways:
- through the attachment button (paperclip) in the input field;
- by dragging a file anywhere into the chat (drag-and-drop);
- by pasting from the clipboard with Ctrl+V (for example, after copying the file in the file explorer).
Attached files are shown above the input field. For each file you see a preview (a downscaled image for pictures, a still frame for videos, a format icon for everything else), the file name, the upload status (for example, “Upload error”) and a cross to remove it. The chat history stays visible: the attachment area takes up no more than half the height of the window, and if there are many files, a scrollbar appears inside it.
If there was already text in the input field, it stays in place — add a caption if needed and click “Send”.
When you drag a file, you can drop it anywhere in the chat: the window dims and the hint “Drop the file to attach it” appears.
File limits and statuses
- Up to 10 files per message. If you try to attach an 11th file, the notification “Too many files in the message” appears, and the extra files are not attached.
- Up to 100 MB per file. If a file is larger, it shows the status “File too large”, it is not sent, and the other files in the batch are sent as usual.
- An unsupported format or a folder does not block the other files. Such a file shows the status “Unsupported format” (a folder shows “You can’t attach a folder — files only”), it is not sent, and the supported files are sent as usual.
- Attaching files, including drag-and-drop and Ctrl+V paste, also works in the Radist.Online chat window in Kommo (amoCRM) and Bitrix24.
- File attachment is also available in the mobile version of RadistWeb.
Voice messages
Voice message recording starts by clicking on the “microphone” icon in the chat window:
By clicking on the “cross”, you can cancel sending, by clicking on the “checkmark” - send a record of a voice message.
Voice messages are available on “Standard” and “Advanced” tariffs.
In the “Initial” tariff, when sending a voice message, the message “Voice messages are available only on Advanced tariffs” will be displayed
